DG360

Helping manufacturers achieve a new level of operational success

Optimize productivity. Reduce downtime. Avoid stoppages. Create efficiencies. And future-proof your systems for innovation and growth.

DG360 is a 360⁰ operations support system to help you beyond project completion

Service Offerings

Reactive

24/7 Support
Call the support phone number to get connected to our pool of senior controls professionals. Our experts are located around the US and are prepared to provide remote support 24/7, 365 days per year.

Immediate Response to Critical Events
With remote monitoring of key assets, we will respond to critical events and begin troubleshooting before ever receiving a support call.

Disaster Recovery & File Backup
Automatic offsite backup of critical application files such as PLC and HMI programs.

Preventative Maintenance

What are Preventative Maintenance (PM) Visits?
Recurring visits to ensure proper operation of devices in Asset Tracker. They generally last one to two days.

Services Included:

Periodic system health checks to ensure maximum uptime
Meetings with key stakeholders to ensure optimal system performance
Review meeting to discuss PM visit findings and perform Call Log Analysis
System Health Checks

"The emergency support has saved us multiple times and preventative maintenance helps me prioritize future projects. Plus, the cost fits nicely into our maintenance budget. I couldn't be happier with the way the program is going."
- Joe Schloesser | Director of Engineering, Farmers' Rice Cooperative

Cybersecurity

Routine Patch Management

Quarterly review of OS patches available and compatibility with automation software
Scheduled and planned downtime windows with client stakeholders
Routine application and validation of OS patches

Antivirus

Install and update antivirus/malware detection software on plant floor PC's and OT servers

Backups for Disaster Recovery

Provide routine backup of application files such as PLC and SCADA programs

Equipment & Spare Parts

Heat exchangers
Mixers
Homogenizers
Sanitary accessories
Steam & condensate
Compressed air/pneumatics

Equipment Maintenance

Pump rebuild services
On-Site sanitary valve rebuilds
Instrumentation calibrations

Sourcing & Logistics

Equipment sourcing
Vendor consolidation
Project Support Services

	*YOUR PAIN POINT*	*OUR SOLUTION*
*TRANSITION*	Growing pains, production delays from a new system	DG360 experts are by your side for a smooth transition and ongoing support
*EXPERTS*	Hiring, training, and retaining the right experts is difficult and costly	DG360 gives you instant access to our deep roster of automation experts
*SECURITY*	The average cost of a breach is $3.6M per incident¹	DG360 ensures your system is hardened against all current and future threats
*REPAIR*	It is difficult to find the right parts for sanitary pumps, valves, and instrumentation	DG360 connects you with the best parts and repair services
*PREVENTATIVE*	Frustration from preventable production stoppages	DG360 monitors your systems and conducts preventative maintenance to prevent issues before they start
*FUTURE-PROOF*	Your business – and the world – is constantly changing	DG360 recommends cost-effective, time efficient, and goal-oriented solutions to keep you ahead of the curve

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