PTC Windchill Support to Increase User Efficiency

Client Profile:
The client is a manufacturer of illumination systems for fluorescence microscopy. 

• Improve Windchill application user experience and adoption

Design Group Scope of Work:

• Windchill User Experience Support
• Continuous Improvement Programs

Results:

• Access to an easy-to-use Helpdesk ticketing system
• Access to a dedicated point of contact for technical issues
• Configuration changes made to enhance Windchill experience
• Timely resolution of critical issues affecting the organization
• Awareness of industry best practices and trends

User Experience and Application Optimization Support

Client Profile:
The client is a well known manufacturer of commercial and residential turf equipment. 

• Maintain an enhanced PLM environment to increase user efficiency
• Improve Windchill application user experience and adoption
• Keep the server healthy and secure

Design Group Scope of Work:

• Windchill User Experience Support
• Windchill Application Optimization Support
• Continuous Improvement Programs

Results:

• Access to an easy-to-use Helpdesk ticketing system
• Access to a dedicated point of contact for technical issues
• Configuration changes made to enhance Windchill experience
• Timely resolution of critical issues affecting the organization
• Awareness of industry best practices and trends
• Periodic maintenance of Windchill server 
• Optimized PTC Windchill Server
• Minimized unplanned production downtime
• Reduction of administrative workload on in-house IT team
• Holistic monthly report on server health 

PTC Windchill Application Optimization Support

Client Profile:
The client is a market leader in the commercial railcar industry. 

• Optimization of PTC Windchill to improve user experience
• Keep the server healthy and secure

Design Group Scope of Work:

• Windchill Application Optimization Support

Results:

• Greater awareness of industry best practices and trends
• Periodic maintenance of Windchill server 
• Optimized PTC Windchill Server
• Minimized unplanned production downtime
• Reduction of administrative workload on in-house IT team
• Holistic monthly report on server health 

Equipment Capacity and Planning Analytics

Client Profile:
The client is a 100+ year old company in the areas of retail, grocery, fresh products, and general merchandise, manufacturing, warehousing, transportation, product development, eCommerce, and information technology.

• Web-based Data Capture and Power BI based Analytics

Design Group Scope of Work:

• Developed analytical data models to simulate when growth forecasts exceed equipment capacity
• Leveraged analytical data models to plan equipment and line upgrades and other process improvements
• Developed intuitive user interface to enable plant operations, planning, and research & development teams to add/modify input data for modeling
• Deployed solution to Microsoft Azure cloud

Results:

• Cloud-based, intuitive and analytical data model using Microsoft Power BI
• What-if-Analysis by product, equipment, and/or process type
• Simulation of OEE into the future based on capacity and demand (forecast)
• Allows the client to improve equipment and line “up-time” through process improvements

Maintenance Support for Business Intelligence Applications

Client Profile:
The client is the business Intelligence division of a prominent packaging systems company offering manufacturing, packaging and materials handling along with process optimization, line integration, plant design and implementation. 

• Technical consulting and support using MS BI tools (SQL, SSIS, SSRS and SSAS)

Design Group Scope of Work:

• Maintenance support for existing applications
• Automated data flow components as part of improvisation
• Provided daily data monitoring support and fixed issue within SLA
• Consulting support for new developments related to domain and technology

Results:

• Provided directions to upgrade the application systems to latest version
• Created plan for execution of above upgrade
• Automation of data flow components saved considerable effort and time

Infor XA Environment Consolidation

Client Profile:
The client is a global supplier of packaging machinery for wet and dry filling, capping, can seaming and labelling applications. 

• Data migration, process consolidation and reporting

Design Group Scope of Work:

• Data Migration and addressing data conflicts 
• Finance process consolidation and reporting

Results:

• Increased efficiency due to shared environments and reporting 
• Process improvements enabled in Finance area
• Reduced upgrade and maintenance costs due to single operating environment instance

Outlook Signature Workflow Automation

Client Profile:
The client is a well-known capital equipment and engineering solutions firm.

• MS Power Platform used to create the workflow automation

Design Group Scope of Work:

• Outlook Signature New/Change Requests created
• Automated the Approval process
• Created provision to upload and keep related files
• Automated the Signature requests, Email Communications, Files storage in Repository 
• Used Power Apps, SharePoint Online, Power Automate tools for Workflow automation

Results:

• Reduced email traffic across different Teams and eased communication between Requestor from the client’s division, the communications team, Workforce Productivity and other teams
• Enabled All Divisional Authorized persons and the Communications team to make, review, handle and approve their Outlook Signature Requests

Monitoring of Divisional Websites

Client Profile:
The client is a well-known capital equipment and engineering solutions firm.

• Automation using MS Power Automate to address client’s divisional websites’ frequent and unexpected downtime issues due to various technical reasons on Azure platform (AppServices)

Design Group Scope of Work:

• Occurrence of these unexpected downtimes often unnoticed by technical team, making it difficult to find and fix these issues till  reported by any user upon visiting the websites
• Monitored the client’s divisional websites using PowerAutomate and appropriately reported if system caught any downtimes

Results:

• Downtimes captured as soon as they occurred and reported to concerned technical team for resolution
• Built system captured both ‘’pass and fail’’ scenarios for each of the client’s division’s websites
• Subscription-enabled reports allowed technical teams to have insights on websites’ availability and enable them to render proactive resolutions

Intranet Migration Support

Client Profile:
The client is a well-known capital equipment and engineering solutions firm.

• Intranet sites migration to SharePoint Online (Office 365)

Design Group Scope of Work:

• Migrated the client’s Intranet sites from SharePoint On-premise to SharePoint Online
• Used SharePoint Online and its built-in Workflow capability
• Utilized Angular JS and Standard JavaScript techniques for enhanced User Experience

Results:

• Enabled users to make/view their posts in a blog-like solution
• Enhanced visibility about newly joined professionals, latest news and updates from the corporate and other global information
• Reduced infrastructure maintenance costs

Intelligent Systems for OEM using IIoT

Client Profile:
The client is a designer and builder of durable and efficient flexible packaging solutions.

• Connected client features which use Industrial Internet of Things (IIoT) to deliver intuitive machine control, predictive maintenance, enhanced training and easy parts identification

Design Group Scope of Work:

• New Vertical Form Fill Seal (VFFS) machine launched to the packaging market
• Connected custom features using Industrial Internet of Things (IIoT) to deliver intuitive machine control, predictive maintenance, enhanced training and easy parts identification
• Enabled Intelligent Systems to add value to client for troubleshooting, operation,  training, parts identification, remote support
• Supported evaluation, selection and implementation of Intelligent Systems focused on IIoT technology software and hardware

Results:

• Data driven recommendations given on software and hardware to facilitate stakeholder decision making

Customer Survey Process Lifecycle Automation

Client Profile:
The client is a well-known capital equipment and engineering solutions firm.

• Custom integrated solution for survey process lifecycle automation

Design Group Scope of Work:

• Analyzed SurveyMonkey and SharePoint Office 365 to ensure feasibility of API for integration
• Validated solution feasibility through a Proof of Concept
• Designed and developed custom integration solution to automate the survey process starting from sending the Customer Survey to viewing the response details in dashboard

Results:

• No manual intervention in executing the Customer Survey Process
• Helped in decision making by providing the data in different formats, graphical charts and KPIs enabling focused Root Cause Analysis
• Enabled monitoring of Survey process in a single screen to derive insights on the surveys executed

Infor XA Managed and Consulting Services

Client Profile:
The client is an original equipment manufacturer of non-destructive testing devices, specializing in gamma ray radiography and industrial piping.

Project Scope:

• Provide support on Infor XA Applications, Upgrade, Custom development, and implement business process optimization

Design Group Scope of Work:

• Monitored after hours jobs
• Ensured functionalities were updated through regular update of Infor supplied patches
• Conducted Business Process assessment, gathered requirements, and implemented business critical solutions using out-of-box functions and through approved enhancements

Results:

• Client supported by Design Group since 2012
• Excellent feedback from client on services and value creation
• Latest version of Infor XA, with improved process deployment efficiency and user acceptance, resulted in improved Planning, Customer Service, Quality and Inventory management
• Client Trust Tools usage enabling both client and Design Group to be  aligned on project execution
  

   

Consulting Services – MS BizTalk Support

Client Profile:
The client is a large outpatient medical imaging provider and one of the largest physician radiology practices in the United States.

• Develop BizTalk interfaces helping client to provide comprehensive outpatient diagnostic and interventional radiology services

Design Group Scope of Work:

• Develop and deploy BizTalk interfaces
• Receive inbound orders and send results in HL7 messages such as ORU, ORM and ADT
• Monitor BizTalk Server, receive inbound orders, send results in HL7  message format to ensure the diagnostic results pass through without any errors
• Identify and fix errors during result(s) transformation
• Supporting client during their business hours (10 hours of support)

Results:

• Sustained Compliance, Branding and Competitiveness
• Continuous client support provided since 2012

Infor XA Application Managed Services for Fastening Tools Company

Client Profile:
The client is a leader in manual, electric and cordless fastening tools.

• Provide support on Infor XA Applications, Upgrades, and develop custom add-ons to support business needs

Design Group Scope of Work:

• Infor XA R9.2 Core application support
• Upgrade/Migration support
• Business critical month-end and year-end support
• Key process improvement customization and enhancement support
• Annual events – physical inventory support and budget cost simulation
• e-Commerce and EDI support

Results:

• Client supported since 2012
• Supported migrating client’s Canadian location to Infor XA from legacy ERP
• Supporting e-Commerce application and EDI functionality since 2014

Infor XA Application Managed Services for Lighting Solutions Company

Client Profile:
The client is a leading provider of consumer, professional and architectural lighting solutions.

• Provide support on Infor XA Applications, Upgrades, Monitor Scheduled Jobs (both Day and Night), and develop custom add-ons to support business needs

Design Group Scope of Work:

• Monitor after-hours jobs on hosted servers
• Monitor data synchronization to Analytics Cubes
• Infor XA R9.2 Core application support
• Migration activities (Infor XA R6 to R9.2)
• Modification of existing customization(s) and/or creating new custom add-ons based on requirements documented by client 

Results:

• Client supported since 2008
• Excellent client feedback on the Design Group value creation for their business
• One of the key referenceable clients for Infor XA Application Managed Services
• Client Trust Tools usage helping both client and Design Group to be aligned on project execution

Implementation of Infor CloudSuite Industrial (SyteLine) ERP

Design Group’s client that machines and assembles complex aerospace parts needed an ERP system to address scheduling, capacity planning, materials, BOM structuring and the management of Human Resources.  Infor CloudSuite Industrial (SyteLine) ERP was chosen based on the functionality and ability to support the client’s plans for growth.

The implementation resulted in an improved capacity for planning and scheduling by 85-90%. Additionally, the tracking detail by lot input was accomplished in half an hour compared to the numerous days it took previously along with realizing 100% accurate information for parts shipment, traceability, lot control and invoicing.

Product Configurator – Knowledge-based Total Solution

Design Group’s client needed a product configurator for their DIN Rail mounted connectors and terminal blocks along with an interactive visualization.  A web-based configurator was developed with a 2D SVG visual canvas panel that was developed using MVC3 and HTML5.

Along with an enriched interactive user interface, the client’s sales cycle was reduced from one week to less than eight hours.

Infor XA Managed Services

In order to maintain its leadership in the highly competitive home tool manufacturing industry, Design Group’s client required top notch IT support to maintain business continuity.  Design Group focused on providing this critical support and also on the Canadian system migration to Infor XA.

As a result, for the client, the number of days required for counting the physical inventory was reduced from three to two, the analyses phase Annual budget reports reduced to one month from two and the pricing changes clock window was reduced from one day to three hours.