Why 24/7 Support?

• Reduce costs associated with system downtime
• Reduce drain on plant personnel from afterhours support calls
• Lifeline always available to ensure that your product is going out the door
• Off-site disaster recovery backs up critical infrastructure

Key Facts Experts are on call 24/7, 365 days per year Break-fix troubleshooting begins immediately Remote monitoring and preventative maintenance proactively catch issues

Reactive Support

24/7 On-Call Phone Service

Call our phone number any time you need us – 24/7, 365 days a year. We will be waiting to receive your call and direct it appropriately. Our team of skilled automation experts will begin troubleshooting immediately using one of the below support methods. We document all support sessions within our ticketing system.

Guaranteed support means you don’t need to count on just one person to answer their phone. 
 

• Reactive Phone Support - Troubleshoot via phone call.
• Reactive Computer Support - Troubleshoot while online live with your controls systems via a secure VPN connection to your site. 
• Video Call Support with Augmented Reality - Troubleshoot via video conference call on any smartphone or tablet, now with the ability draw on the screen during the call.
• Remote Support Hardware Bundle - Each program comes with an optional tablet (with an industrial case) and noise cancelling headphones with our Video Call software pre-installed.

  

Proactive Support

On-Site Preventative Maintenance

Quarterly on-site visits to ensure the proper operation of automation devices and reduce downtime. This includes visual inspection, review of any faults/errors, and overall system health. In addition, Design Group will schedule a meeting to review the findings of the preventative maintenance visits and all support calls with your team.

Remote Monitoring 

Our professionals monitor your PLCs, HMIs, VFDs, network switches, servers, and other assets remotely and proactively notify you of any issues.

Video Call Support with Augmented Reality

877-882-3400Send Us An Email

The Design Group team stands ready to quickly provide a quote for your customized support program. This cost-effective program has a convenient monthly support fee that can easily be rolled into your operating/maintenance budget.

Contact us to learn more or get started right away.